Privacy Policy
Last Updated: January 11, 2026
At VetSyCare, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary practice management software.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, clinic information
- Patient Data: Animal health records, medical histories, vaccination records, prescriptions
- Payment Information: Billing details, payment card information (processed securely through third-party providers)
- Communications: Support requests, feedback, and correspondence with our team
1.2 Automatically Collected Information
- Usage Data: Log data, IP addresses, browser type, device information
- Cookies: Session cookies, preference cookies, analytics cookies
- Performance Data: Application performance, error logs, system diagnostics
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our veterinary practice management software
- Process transactions and send billing confirmations
- Send important service updates and security alerts
- Provide customer support and respond to inquiries
- Improve our services through analytics and user feedback
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
3. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted at rest and in transit using AES-256 encryption
- HIPAA Compliance: We maintain full HIPAA compliance for protected health information
- Access Controls: Role-based access control and multi-factor authentication
- Audit Logs: Comprehensive logging of all data access and system changes
- Regular Audits: Third-party security audits and penetration testing
- Backups: Daily encrypted backups with 30-day retention
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in providing our services (cloud hosting, payment processing, email delivery)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Your Rights and Choices
You have the following rights regarding your information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Export: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Request restrictions on how we process your data
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days to allow account recovery, then securely delete all information unless required by law to retain it longer.
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
- Email: privacy@vetsycare.com
- Phone: +1 (555) 123-4567
- Mail: VetSyCare Privacy Team, [Your Address]